Privacy Policy

Last Updated: July 18, 2026

Pretty Inside respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Pretty Inside collects, uses, stores, processes and shares information. When you visit prettyinsidebd.com, create an account, place an order, contact customer support or otherwise use our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you browse our website, communicate with us or purchase a product.

Personal Information

Depending on how you use our website, we may collect:

Your full name
Email address
Mobile phone number
Shipping address
Billing address
Account login information
Products ordered
Product size and colour selections
Order history
Payment status
Delivery instructions
Return, refund or exchange information
Messages sent through email, phone, WhatsApp, social media or website forms
Reviews, ratings or feedback you submit
Any other information you voluntarily provide to us

Please ensure the information you provide is accurate and up to date.

Payment Information

When you place an order, payment may be made by cash on delivery, mobile financial services, banks, or third-party payment providers.

Where a third-party payment service processes your payment. That provider may collect your payment information directly under its own privacy policy and security practices. Pretty Inside may receive transaction details, including payment status, transaction reference, payment amount, and payment method.

We do not intentionally request or store sensitive payment credentials that are not necessary to confirm or complete your order.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Language preference
Pages viewed
Products viewed
Referring website
Date and time of visits
Time spent on pages
Links and buttons clicked
Cart activity
Approximate location based on your IP address
Website performance and error information

This information helps us operate, secure and improve our website.

2. How We Use Your Information

We may use the information we collect to:

Create and manage your customer account
Confirm and process your orders
Verify payment status
Pack, ship and deliver products
Communicate about order confirmation and delivery
Manage returns, refunds, cancellations and exchanges
Respond to questions and customer support requests
Provide product, size and order assistance
Prevent fraudulent transactions and misuse
Maintain the security of our website
Improve website speed, usability and functionality
Understand customer interests and shopping behaviour
Personalize product recommendations
Maintain business, accounting and transaction records
Send promotional messages where you have agreed to receive them
Measure the effectiveness of marketing campaigns
Meet applicable legal, regulatory and administrative obligations
Establish, exercise or defend legal claims

We will only use your information for legitimate business purposes, with your consent where required, or as otherwise permitted by applicable law.

3. Order and Delivery Information

To process and deliver an order, we may use and share information such as:

Customer name
Mobile number
Delivery address
Ordered products
Order value
Payment or cash-on-delivery status
Delivery instructions
Return or exchange details

This information may be shared with delivery companies, courier partners, fulfilment providers, and customer support personnel involved in completing your order.

Courier companies may contact you directly to confirm your location, arrange delivery, collect payment or process a product return.

4. Cookies and Similar Technologies

Pretty Inside may use cookies and similar technologies to operate the website, remember your preferences and understand how visitors use our services.

Cookies are small files stored on your browser or device when you visit a website.

Types of Cookies We May Use

Essential cookies: These cookies are necessary for the website to function correctly. They may support shopping cart functionality, account login, checkout, security, and order processing.

Preference cookies: These cookies may remember settings such as your language, recently viewed products and shopping preferences.

Analytics cookies: These cookies help us understand website traffic, visitor activity, popular products and technical performance.

Advertising cookies: Where enabled, these cookies may help us measure advertising performance and show more relevant promotions.

Managing Cookies

You can control or delete cookies through your browser settings. Blocking essential cookies may prevent certain website features, such as the shopping cart, account login or checkout, from working correctly.

Where required, we may ask for your consent before using non-essential cookies.

5. Analytics and Advertising

We may use website analytics, advertising and measurement services to understand how customers find and interact with Pretty Inside.

These services may process information such as:

Device and browser information
IP address
Pages visited
Products viewed
Cart activity
Purchases or completed orders
Advertising interactions

Analytics and advertising providers process information in accordance with their own privacy policies. Where required, we will obtain your consent before allowing non-essential analytics or advertising technologies to operate.

We do not authorize advertising partners to use payment credentials or confidential order information for any purpose other than their advertising activities.

6. How We Share Your Information

We may share limited personal information with trusted third parties that help us operate our business.

These parties may include:

Courier and delivery companies
Payment processors and financial-service providers
Website hosting providers
Cloud storage providers
Website developers and technical-support providers
Customer-support tools
Email and communication providers
Analytics and advertising providers
Fraud-prevention and security providers
Accountants, auditors and professional advisers
Government agencies, regulators or law-enforcement authorities where legally required

Third-party providers should receive only the information reasonably necessary to perform their services.

We may also disclose information where necessary to:

Comply with a legal obligation
Respond to a lawful government request
Protect our customers, employees or business
Investigate fraud, abuse or security incidents
Enforce our website terms and policies
Establish or defend legal claims
Complete a business transfer, merger, acquisition or restructuring

7. Sale of Personal Information

Pretty Inside does not sell or rent your personal information to third parties in exchange for money.

We may use service providers for advertising, analytics and marketing purposes as described in this Privacy Policy. Where consent is required, these activities will be conducted with your permission.

8. Marketing Communications

We may send you promotional messages about products, discounts, offers or website updates when:

You have subscribed to receive them
You have provided your consent
Such communication is otherwise permitted by applicable law

You can stop receiving promotional messages by:

Using an unsubscribe option included in the message
Replying with an opt-out request where available
Contacting our customer support team

You may still receive essential non-promotional communications regarding active orders, delivery, payments, returns, account security, or customer support requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete orders and deliveries
Provide customer support
Manage returns, exchanges and refunds
Maintain transaction and accounting records
Resolve complaints or disputes
Prevent fraud and abuse
Protect our legal rights
Meet applicable legal and regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, destroy or anonymize it unless continued retention is required by law.

10. Data Security

Pretty Inside takes reasonable administrative, organizational, and technical measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Disclosure
Alteration
Destruction

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and device secure.

Please contact us immediately if you believe that your account or personal information has been accessed without permission.

11. Your Privacy Rights

Subject to applicable law and verification of your identity, you may request to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Update your account information
Request deletion of eligible personal information
Withdraw consent where processing is based on consent
Object to certain uses of your information
Restrict certain processing activities
Request information about how your data is used
Opt out of promotional communications
Submit a privacy-related complaint

Some requests may be limited where we must retain information for order records, fraud prevention, legal compliance, dispute resolution or other legitimate purposes.

To make a privacy request, contact us using the details at the end of this policy. We may ask for information necessary to verify your identity and locate your records.

12. Account Information

Customers who create an account can review or update certain account information by logging in.

You are responsible for:

Keeping your login details confidential
Using a strong password
Preventing unauthorized account access
Informing us of suspicious account activity

13. Children’s Privacy

Pretty Inside’s products and services are intended for adults and customers who are legally able to make online purchases.

We do not knowingly collect personal information directly from children without appropriate permission. If you believe a child has provided personal information to us without proper authorization, please contact us. We will review the request and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to social media platforms, payment services, delivery providers or other third-party websites.

Pretty Inside does not control the privacy, security or content practices of independent third parties. Visiting or using a third-party service is subject to that provider’s terms and privacy policy.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

15. Social Media and Messaging Services

You may communicate with Pretty Inside through services such as Facebook, Instagram, WhatsApp or other messaging platforms.

Information submitted through these services may also be processed by the relevant platform in accordance with its privacy policy. Please avoid sending passwords, full financial credentials, or other highly sensitive information via social media.

16. International Data Processing

Some website hosting, analytics, communication, cloud, or technical service providers may operate from countries outside Bangladesh.

Where information is processed outside Bangladesh, we will take reasonable steps to work with providers that offer suitable privacy and security protections, subject to applicable legal requirements.

17. Changes to This Privacy Policy

Pretty Inside may update this Privacy Policy when:

Our website or services change
We introduce new payment or delivery methods
We use new technology or service providers
Legal or regulatory requirements change
We improve our privacy and security practices

The latest version will be published on this page with an updated “Last Updated” date.

Significant changes may also be communicated through the website or another appropriate method.

18. Contact Us

For questions, concerns, complaints or requests concerning this Privacy Policy or your personal information, contact:

Pretty Inside

WhatsApp Number: 01811247606
Website: prettyinsidebd.com
Email: prettyinsidebd@gmail.com

Please include “Privacy Request” in the subject line and provide enough information for us to understand and respond to your request.

We will review privacy requests and respond within a reasonable period, subject to identity verification and applicable requirements