Smart Female Fashion

Contact Pretty Inside

Need help with a product, size, order, delivery, payment, return or exchange? The Pretty Inside customer-care team is here to assist you.

We understand that shopping for lingerie, innerwear, nightwear and shapewear may require privacy and clear guidance. You can contact us through phone, WhatsApp, email or the contact form below.

Please include your order number when contacting us about an existing order. This helps our team review your request more quickly.

Customer-Care Information

Call Us

Phone: 01811-247606

Call us for assistance with:

  • Product information

  • Size and colour availability

  • Order confirmation

  • Delivery updates

  • Payment questions

  • Return and exchange guidance

Customer-support hours: [Insert operating days and hours]

Calls received outside operating hours may be answered on the next support day.

WhatsApp Support

WhatsApp: 01811-247606

WhatsApp is recommended for:

  • Product and size questions

  • Order information

  • Delivery enquiries

  • Return or exchange requests

  • Sending photographs or videos of damaged, defective or incorrect products

When messaging us, please provide:

  • Your full name

  • Order number

  • Registered phone number

  • A clear description of your question or problem

  • Photographs or video where relevant

Email Us

Email: prettyinsidebd@gmail.com

For order, payment, privacy, business or detailed customer-support enquiries, email us with a clear subject line.

Suggested email subjects include:

  • Product Information Request

  • Size Assistance

  • Order Status Request

  • Payment Support

  • Return or Exchange Request

  • Damaged or Incorrect Product

  • Privacy Request

  • Business Enquiry

Please include your phone number and order number where applicable.

How We Can Help

Product and Size Assistance

Our team can help you understand:

  • Available sizes and colours

  • Product materials and features

  • Padding and wiring

  • Coverage and support

  • Fabric stretch

  • General size guidance

  • Product availability

Please check the product description and size chart before contacting us. Because sizing may vary between imported products and manufacturers, provide your measurements when requesting fitting guidance.

General size guidance does not guarantee an exact fit because comfort and fit may vary by body shape, product design, and personal preference.

Order and Delivery Support

Contact us if you need help with:

  • Confirming an order

  • Correcting order details

  • Checking order status

  • Updating a delivery address before dispatch

  • Reporting a delayed delivery

  • Reporting a failed delivery attempt

  • Cancelling an order before dispatch

Address changes and cancellation requests may not be possible after an order has been packed or handed to the courier.

Return, Exchange and Refund Support

Eligible return or exchange requests must be submitted within seven calendar days after delivery.

Damaged, defective, incomplete or incorrect products should be reported within 48 hours of delivery.

When contacting us about a return or exchange, provide:

  • Your order number

  • The reason for your request

  • Clear photographs of the product

  • A photograph of the packaging and delivery label

  • A video where the problem cannot be shown clearly through photographs

Do not wash, wear, alter or return a product before receiving instructions from Pretty Inside.

Certain intimate products cannot be returned or exchanged after their packaging or hygiene seal has been opened. Please review our complete Return, Exchange and Refund Policy before submitting a request.

Payment Support

Contact us if:

  • An online payment was completed, but the order was not confirmed

  • A payment was deducted more than once

  • You need to confirm an official payment account

  • You are waiting for an approved refund

  • You received a suspicious payment request

Only make payments through the official methods provided on the Pretty Inside website or confirmed by our authorized customer-care team.

Pretty Inside will never ask you to share:

  • Your password

  • Mobile banking PIN

  • Card PIN

  • One-time password

  • Complete card security information

Customer Privacy

Your privacy is important to us.

Information submitted through the contact form, email, phone or WhatsApp will be used to review your request, provide customer support, process an order or meet applicable business and legal requirements.

Please do not submit unnecessary sensitive information. For more details about how we collect, use and protect customer information, review our Privacy Policy.

Complaints and Feedback

Customer feedback helps us improve our products and services.

To submit a complaint, provide:

  • Your name

  • Phone number

  • Order number

  • A clear explanation of the issue

  • Relevant photographs, video or documents

  • The solution you are requesting

We will review the information and respond according to the circumstances and applicable Pretty Inside policies.

You may also contact us to share:

  • Product suggestions

  • Website feedback

  • Customer-service feedback

  • Category requests

  • Size requests

  • General shopping suggestions

Business and Partnership Enquiries

For supplier, wholesale, marketing, media or partnership enquiries, email us at prettyinsidebd@gmail.com with a clear proposal.

Please include:

  • Your name

  • Company or organization

  • Phone number

  • Website or social profile

  • Purpose of the enquiry

  • Relevant product or service information

Sending a proposal does not guarantee a partnership or response.

Quick Contact Summary

Business Name: Pretty Inside
Website: prettyinsidebd.com
Phone: 01811-247606
WhatsApp: 01811-247606
Email: prettyinsidebd@gmail.com
Customer-Support Hours: 9 AM to 12 PM