At Pretty Inside, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your items, we've made the return and refund process as simple as possible. Please review the details below to understand how our return and refund policy works.
We accept returns under the following conditions:
Return Timeframe: You must return the product within 3 days of delivery.
Condition of the Product: The product should be in its original, unopened packaging. If the packaging is damaged or the product is broken, do not accept it from the courier. Please notify us immediately.
Eligible Return Reasons:
Wrong Item Delivered: If you receive an incorrect item.
Defective Product: If the product is defective or damaged.
Missing Components: If the product is missing any parts or components.
To initiate a return, please contact our customer support team and provide your order number and the reason for the return.
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request. If your return is approved, your refund will be processed to the Mobile payment method.
Refunds will be processed to the payment method used during purchase, such as:
Mobile Financial Services: Bikash, Nagad, or Roket.
Bank Cards or Online Payment Gateway.
Mobile Financial Services: Within 7 working days.
Online Gateway/MFS: Within 7 to 15 working days.
Cash on Delivery (COD): Within 3 working days.
Order Cancellation: If Pretty Inside is unable to fulfill the order due to stock unavailability, the order may be canceled within 5 working days. If you’ve already made an advance payment, your refund will be processed within 1-15 working days.
If you received cashback, it will be adjusted with the refund.
If you cancel your order after it has been confirmed, and you’ve made an online payment, please note that Pretty Inside will charge an online gateway transaction fee while processing the refund.
If you wish to exchange a product for a different size or color, please contact our customer support team for assistance. Exchanges are subject to product availability and may involve additional charges depending on the circumstances.
Return Shipping Fees: You are responsible for the cost of return shipping unless the return is due to our error (wrong item, defective product, etc.).
Non-refundable Shipping Charges: Please note that any shipping charges incurred during the purchase are non-refundable, unless the return is due to an error on our part.
Contact Us: Reach out to our customer service team via email or phone, providing your order number and reason for return.
Return the Item: Once your return request is approved, send the item back to us in its original packaging.
Refund Process: After we receive the returned item, our team will inspect it and notify you of the status of your refund.
If you have any questions or need assistance, feel free to contact our customer service team:
Email: prettyinsidebd@gmail.com
Your satisfaction is important to us at Pretty Inside. We strive to provide the best shopping experience, and we are here to help if you need assistance with returns, exchanges, or refunds. Please don’t hesitate to reach out to us.
