Pretty Inside Return, Exchange and Refund Policy

Last Updated: July 18, 2026

At Pretty Inside, we want every customer to receive the correct product in good condition. This policy explains when a product may be returned or exchanged, which products are restricted for hygiene reasons, who pays the delivery charges and how refunds are processed.

By placing an order through prettyinsidebd.com, you agree to the conditions described in this policy.

1. Policy Summary

Customers must submit an eligible return or exchange request within seven calendar days of receiving the order.

If a product is damaged, defective, incomplete or different from the item ordered, the customer should contact Pretty Inside within 48 hours of delivery.

After Pretty Inside approves a return or exchange request, the customer must hand the product to the approved courier or return it as instructed within three calendar days.

Products sent without prior approval may not be accepted.

2. Exchange Request Period

An exchange request must be submitted within seven calendar days from the delivery date.

An exchange available for:

• An incorrect size was ordered by the customer

• A different colour, where available

• An incorrect size or colour was sent by Pretty Inside

• A damaged or defective product

• An incorrect product

• A product missing an included part or accessory

All exchanges depend on product availability.

If the requested size, colour or product is unavailable, Pretty Inside may offer:

• Another available product

• Store credit

• A refund, where the product qualifies for one

3. Return Period

An eligible return request must be submitted within seven calendar days after delivery.

Once the request has been approved, the customer must send or hand over the product within three calendar days of receiving the return instructions.

Approval of a return request does not automatically guarantee a refund. The product will be inspected upon receipt.

4. Conditions for an Eligible Return or Exchange

Unless the product was delivered damaged, defective or incorrect, it must meet all the following conditions:

• It must be unused and unworn

• It must not have been washed

• It must not have any stains, marks, odours or damage

• Its original tags must remain attached

• Its hygiene seal must remain intact

• Its packaging must remain unopened where hygiene restrictions apply

• It must include all accessories, inserts and free gifts

• It must be returned in its original packaging

• Proof of purchase or the order number must be provided

• The request must be submitted within the applicable period

Pretty Inside may reject a return or exchange if the product does not meet these conditions.

5. Intimate-Apparel Hygiene Restrictions

For health and hygiene reasons, certain products cannot be returned or exchanged after their packaging or hygiene seal has been opened.

Restricted products include, but are not limited to:

• Panties and underwear

• Bra-and-panty sets containing underwear

• Bikini bottoms and swimwear

• Bodysuits

• Intimate lingerie

• Shapewear that directly touches intimate areas

• Adhesive bras

• Nipple covers and nipple pads

• Boob tape and body tape

• Stockings, tights and hosiery

• Personal-care products

• Any other product marked as non-returnable for hygiene reasons

These items will not qualify for a size, colour or change-of-mind return after they have been opened, tried on, worn, washed or placed in direct contact with the body.

A sealed restricted product may be considered for exchange if:

• The original packaging remains completely unopened

• The hygiene seal remains intact

• The product is otherwise eligible under this policy

Hygiene restrictions do not remove the customer’s right to report a product that was delivered damaged, defective or different from the order.

6. Bras, Nightwear and Other Eligible Clothing

Bras, nightwear, tops and other non-restricted clothing may qualify for an exchange when:

• The product has only been visually inspected

• It has not been worn for an extended period

• It has not been washed

• It is clean and free from perfume, deodorant, makeup or body marks

• All tags and packaging remain intact

• The request is submitted within seven calendar days

For hygiene protection, customers should wear an undergarment beneath any eligible clothing when checking its fit.

7. Damaged, Defective or Incorrect Products

Contact Pretty Inside within 48 hours of delivery if:

• The product is damaged

• The product has a manufacturing defect

• The wrong product was delivered

• The wrong size or colour was delivered

• An included component is missing

The customer should provide:

• The order number

• The customer’s name and phone number

• A clear description of the problem

• Photographs showing the product and packaging

• A short video where the issue cannot be shown clearly through photographs

• A photograph of the delivery label, where relevant

An unboxing video is recommended for damaged, incomplete, or incorrect orders, as it can help us quickly review the issue. However, every complaint will be assessed according to the available evidence and circumstances.

Do not wash, wear, repair or alter a product after discovering a defect.

If Pretty Inside confirms that the product was damaged, defective or incorrect, we will arrange an appropriate replacement, exchange or refund.

8. Size, Colour and Change-of-Mind Requests

A customer may request an eligible size or colour exchange within seven calendar days, subject to:

• Product eligibility

• Hygiene restrictions

• Product condition

• Stock availability

Customers are responsible for checking the size chart and product details before ordering.

A change-of-mind return may be considered only for an eligible, unused product that meets every return condition. Pretty Inside may decline a change-of-mind return for products subject to hygiene restrictions.

9. Sale, Clearance and Promotional Items

Products marked as any of the following are final-sale items:

• Final Sale

• Clearance

• Non-Returnable

• No Exchange

• Special Promotional Item

Final-sale products cannot be returned or exchanged because of:

• Change of mind

• An incorrect size was selected by the customer

• An incorrect colour was selected by the customer

• Personal preference

A final-sale product may still qualify for assistance if Pretty Inside delivered:

• A damaged product

• A defective product

• An incorrect product

• An incorrect size or colour

The issue must be reported within 48 hours of delivery.

A discount alone does not make a product's final sale. The product page or promotional offer must clearly state whether the item is a final sale or non-returnable.

10. Products That Cannot Be Returned

A return or exchange will normally be refused when:

• The request is submitted after seven calendar days

• The product has been worn

• The product has been washed

• The product has been altered or repaired

• The product is stained, damaged or has an odour

• Tags, labels or accessories are missing

• The original packaging is missing or damaged

• A hygiene seal has been opened

• A restricted intimate product has been tried on

• The product was damaged after delivery

• The product was used incorrectly

• The product was purchased as a final-sale item

• The item was sent without prior return approval

• Proof of purchase cannot be provided

These restrictions do not apply where Pretty Inside confirms that it delivered a defective, damaged or incorrect product.

11. Delivery and Return Charges

When Pretty Inside Pays

Pretty Inside will bear reasonable return and replacement delivery charges when we confirm that:

• The wrong product was delivered

• The wrong size or colour was delivered

• The product arrived damaged

• The product has a confirmed manufacturing defect

• A required component was missing

Pretty Inside may arrange a courier pickup or provide return instructions.

When the Customer Pays

The customer must pay the return and replacement delivery charges when the request is caused by:

• Selecting the wrong size

• Selecting the wrong colour

• Changing their mind

• Preferring another design

• Providing an incomplete or incorrect delivery address

• Being unavailable during an attempted delivery

• Refusing an order without a confirmed product problem

For an approved size or colour exchange, the customer may need to pay both:

• The cost of returning the original product

• The cost of delivering the replacement product

12. Original Delivery Charges

The original delivery charge is normally non-refundable.

It may be refunded when Pretty Inside confirms that:

• The wrong product was delivered

• The product arrived damaged or defective

• The complete order could not be fulfilled because of an error by Pretty Inside

Additional courier charges resulting from an incorrect address, an unavailable recipient, or an unapproved return are not refundable.

13. Return Packaging Requirements

The customer should return the product securely with:

• Original tags

• Original labels

• Original box, packet or protective wrapping

• Hygiene seals

• Accessories

• Product inserts

• Promotional items or free gifts

• Order number or proof of purchase

Do not attach courier tape, labels or writing directly to the product’s original retail packaging. Place the original package inside another protective courier bag or box.

The customer may be responsible for damage caused by inadequate return packaging.

14. Product Inspection

After receiving a returned product, Pretty Inside will inspect it to confirm:

• The product is the same item originally delivered

• The product meets the return conditions

• Tags and hygiene seals remain intact

• The stated damage or defect is present

• All accessories and promotional items are included

We will inform the customer whether the return, exchange or refund has been approved or rejected.

If a returned product does not meet the policy conditions, Pretty Inside may return it to the customer. The customer may be required to pay the related courier charge.

15. Refund Eligibility

A refund may be approved when:

• A returned product meets all eligibility conditions

• A damaged or defective product cannot be replaced

• An incorrect product cannot be replaced

• The requested exchange product is unavailable

• Pretty Inside cancels a prepaid order

• Pretty Inside cannot fulfil a prepaid order

A refund may be reduced by applicable non-refundable charges, such as:

• Original delivery fees

• Customer-responsible return fees

• Payment-gateway charges that cannot be recovered

• Missing accessories or promotional items

• A used portion of a multi-item set, where applicable

Any deduction will be explained before the refund is completed.

16. Refund Method

Where practical, refunds will be sent through the original payment method.

Refund methods may include:

• bKash

• Nagad

• Rocket

• Bank account

For cash-on-delivery orders, the customer may be asked to provide a valid bKash, Nagad, Rocket or bank account for the refund.

The name and account information supplied for the refund must be accurate. Pretty Inside is not responsible for delays caused by incorrect refund details provided by the customer.

17. Refund Processing Period

After the returned product has been received and approved, Pretty Inside will initiate the refund within seven working days.

The time required for the amount to appear may depend on the refund method:

• Mobile financial service refunds may take up to seven working days

• Bank or card refunds may require an additional three to ten working days after initiation

• Payment-gateway refunds may be subject to the provider’s processing schedule

• Store credit may be issued after the return is approved

Weekends, public holidays, banking delays and payment-provider processing times are not counted as Pretty Inside working days.

18. Order Cancellation

Customers should contact Pretty Inside as soon as possible to request cancellation of their order.

An order may be cancelled without a delivery charge if it has not been packed or dispatched.

If an order has already been dispatched:

• Cancellation may no longer be possible

• The customer may be responsible for courier charges

• Advance-payment transaction fees may be deducted where they cannot be recovered

Pretty Inside may cancel an order because of:

• Stock unavailability

• Incorrect pricing

• Incorrect product information

• Payment verification failure

• A delivery-location limitation

• Suspected fraudulent activity

• Another operational issue

If Pretty Inside cancels a prepaid order, the refundable amount will be initiated within seven working days.

19. How to Request a Return, Exchange or Refund

Follow these steps:

1. Contact Pretty Inside within the applicable request period.

2. Provide your order number and registered phone number.

3. Explain whether you are requesting a return, an exchange, or a refund.

4. State the reason for the request.

5. Send clear photographs or a video where relevant.

6. Wait for approval and return instructions.

7. Package the product securely.

8. Hand it to the approved courier within three calendar days.

9. Keep the courier receipt or tracking number.

10. Wait for the inspection result.

Do not send a product to an address without receiving confirmation from Pretty Inside.

20. Contact Pretty Inside

For return, exchange, refund or cancellation requests, contact us through one of the following official channels:

Business: Pretty Inside
Website: prettyinsidebd.com
Email: prettyinsidebd@gmail.com
Phone: 01811-247606
WhatsApp: 01811-247606

Please include your order number in every request.

Customer support messages should be sent from the phone number or email address used to place the order whenever possible.

21. Policy Updates

Pretty Inside may update this policy to reflect operational, legal, payment, delivery or product changes.

The latest version will be published on this page with a revised “Last Updated” date.

The policy that applied on the date an order was placed will normally govern that order, except where a later change is required by applicable law.

22. Legal Rights

This policy explains Pretty Inside’s standard return, exchange, and refund process. Nothing in this policy is intended to remove any customer right that cannot lawfully be excluded under the applicable laws of Bangladesh.